Refund policy

At Paw & Print Apparel, we want you to love your purchase as much as you love your furry best friend! We stand behind our products and want you to shop with confidence.

That's why we offer a 30-Day Money-Back Guarantee and Free Returns on eligible purchases.

30-Day Money-Back Guarantee

Not completely happy with your order? No worries!

If you're not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Our 30-day guarantee applies to both regularly priced and sale-priced apparel.

To be eligible for a standard return, items must be:

  • In their original condition, unworn and unwashed

  • Free from damage caused after delivery

  • Returned with original tags, if applicable

If your order arrives damaged, defective, or incorrect, please see the section below.

Free & Easy Returns

We want returning an item to be as simple as possible.

To start a return, contact our customer support team through the contact form on our website. Please include your order number and the item you'd like to return.

Once your return is approved, we'll provide return instructions and a prepaid return shipping label when a physical return is required.

There are no return shipping charges for approved U.S. returns.

Please do not send items back without contacting us first, as this may delay processing.

Size Exchanges

Ordered the wrong size? We're happy to help!

If you'd like a different size, please contact our customer support team within 30 days of receiving your order.

We'll help you determine the available options based on your order and product availability.

Size exchanges are subject to availability and our standard return conditions. Any applicable shipping charges will be communicated before proceeding.

Damaged, Defective, or Incorrect Items

We carefully prepare every order, but mistakes can occasionally happen.

If your order arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible.

Include your order number, a brief description of the issue, and photos if available.

We'll review the issue and arrange an appropriate solution at no additional cost, such as a replacement or refund.

Your satisfaction is our priority!

Refund Processing

Once your return is received and inspected, or your refund is otherwise approved, we'll notify you of the outcome.

Approved refunds will be issued to your original payment method.

Please allow up to 10 business days after refund approval for the funds to appear, depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact our customer support team.

Sale & Promotional Items

Our 30-Day Money-Back Guarantee also applies to eligible sale and promotional apparel.

Items purchased at a discount are not automatically excluded from returns.

Refunds are based on the amount actually paid for the returned merchandise, after applicable discounts.

Items Not Eligible for Standard Returns

For hygiene, safety, and product-condition reasons, we cannot accept standard returns for:

  • Items that have been worn, washed, or damaged after delivery

  • Items returned outside the 30-day return window, unless otherwise required by law

  • Gift cards, if offered

These exclusions do not limit your rights regarding damaged, defective, incorrect, or otherwise legally nonconforming products.

Contact Us

Have a question about your order, need a different size, or want to start a return?

We're happy to help!

Visit the Contact Us page at pawandprintapparel.com and send us your order number and a brief description of how we can help.

Paw & Print Apparel

For Dog Lovers, By Dog Lovers.

Shop with confidence, knowing we've got your back!